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Solution
Customizable Service
Exceptions And After-sales
Needs & Suggestions
The "customizable service" of overseas warehouses refers to the provision of flexible and personalized warehousing and logistics solutions according to the specific needs of customers. These customizable services usually include the following aspects：
Customizable Service
Warehouse Management
Inventory Management： Monitor inventory in real-time, provide inventory alerts, replenishment recommendations, and more.
Cargo Classification： Sort, label and store goods according to customer needs.
Special storage conditions： Such as constant temperature, constant humidity, dustproof and other special storage environments.
Order Processing
Customized Packaging： Personalized packaging according to customer requirements, such as brand packaging, gift packaging, etc.
Order Picking： Pick, combine and pack orders according to customer needs.
Batch Processing： Support the fast processing and delivery of large orders.
Logistics and Distribution
Shipping method options： According to customer needs, choose a variety of distribution methods such as express, air, and sea.
Delivery Time： Provide expedited delivery, timed delivery and other services.
Local Delivery： Support localized distribution and improve delivery efficiency.
Returns & Exchanges
Return Processing： Provide services such as return receiving, testing, and re-shelving.
Exchange Service： Support fast replacements and reduce customer waiting time.
System docking
API Interface： Seamless connection with customers' e-commerce platforms, ERP systems, etc., to achieve real-time data synchronization.
Customized Reports： Generate customized inventory, order, logistics and other reports according to customer needs.
Value-added Services
Product Quality Inspection： Provide quality inspection services before the goods are put into storage.
Labelling Services： According to customer needs, product labeling, label change and other operations.
Assembly Services： Provide simple product assembly services.
Customer Service
Exclusive Customer Service： Provide customers with one-on-one exclusive customer service support.
Multi-language support： Provide multilingual customer service to meet the needs of customers in different regions.
Risk Management
Insurance Services： Provide customers with cargo transportation and warehousing insurance.
Emergency Plan： Develop emergency plans to deal with emergencies, such as natural disasters, strikes, etc.
Market Expansion Support
Localized Marketing Support： Helping clients with localized marketing and marketing campaigns.
Compliance Consulting： Advise on laws and regulations in target markets to ensure compliant operations.
Exceptions and after-sales
Overseas warehouses may encounter various abnormal situations during operation, and at the same time, they need to provide perfect after-sales service to ensure customer experience. The following are common anomalies and after-sales solutions：
01
Overseas warehouses are common anomalies
01 Inbound Abnormal
Cargo Breakage：
The goods are found to be damaged during transportation to overseas warehouses or when they are in storage.
Quantity Discrepancies：
The actual inbound quantity does not match the shipping list provided by the customer.
Label Error：
The label of the goods does not match the information of the system, resulting in the failure of normal warehousing.
Quality Issues：
Quality problems (e.g. product defects, expiration, etc.) are found when the goods are put into storage.
02 Inventory anomalies
Lost Inventory：
During the inventory of the warehouse, it was found that the goods were missing or the quantity did not match.
Inventory Expiration：
Goods have been stored in the warehouse for too long, resulting in expiration or unsalable.
Inventory Data Error：
The system inventory does not match the actual inventory.
03 Outbound Exception
Order Error：
The order information does not match the customer's needs (e.g., wrong delivery, wrong quantity, etc.).
Delivery Delays：
Delivery delays due to logistical reasons.
Parcel Lost：
The package was lost during delivery.
Customs Hold：
The goods are detained or returned at the time of customs clearance.
04 The system is abnormal
Data synchronization issues：
The overseas warehouse system is not synchronized with the data of the customer system.
Operator Errors：
Warehouse operator error leads to order processing errors.
05 External Factors
Natural disaster：
Force majeure factors such as earthquakes and floods cause
warehouse damage or logistics disruption.
Policy Changes：
Changes in policies or regulations in the target market affect
the clearance or delivery of goods.
02
After-sales service
system
01 Exception handling process
Quick Response：
Set up a dedicated after-sales team to respond to customer feedback in a timely manner.
Quantity discrepancies：
The actual inbound quantity does not match the shipping list provided by the customer.
Label error：
The label of the goods does not match the information of the system, resulting in the failure of normal warehousing.
Quality Issues：
Quality problems (e.g. product defects, expiration, etc.) are found when the goods are put into storage.
04 Data Support
Exception Reporting：
Provide regular exception reports to customers to help them
understand the cause of the problem.
Data Analysis：
Optimize warehousing and logistics processes through data analysis to reduce
anomalies.
02 Returns & Exchanges
Return Receipt：
Provide a return receiving service to ensure a smooth return process.
Return Detection：
Inspect the returned goods to determine whether they can be re-shelved.
Exchange Service：
Support fast replacements and reduce customer waiting time.
05 Customer communication
Multi-language support：
Provide multilingual customer service to meet
the needs of customers in different regions.
Regular Feedback：
Communicate with customers regularly to understand customer needs and
improve services.
03 Compensation mechanisms
Compensation for loss of goods：
Provide corresponding compensation for the loss of goods caused by warehouse or logistics reasons.
Compensation for cargo damage：
Compensation or reissuance is provided for damage to goods caused during transportation or warehousing.
06 Emergency plan
Risk Warning：
Establish a risk early warning mechanism to respond to possible
abnormal situations in advance.
Emergency Response：
Develop contingency plans to ensure
rapid recovery of operations in the event of an emergency.
03
How to reduce
anomalies
01 Strengthen inbound inspections
Strict inspections are carried out at the time of warehousing to ensure that the quantity, quality
and label information of the goods are accurate.
04 Choose a reliable logistics partner
Work with a reputable logistics company to reduce the risk of delivery delays and
lost packages.
02 Optimize inventory management
Inventory is counted regularly to ensure that system data is consistent with actual inventory.
Deal with unsalable or expired goods in a timely manner to avoid losses.
05 Operate compliantly
Understand the laws and regulations of the target market to ensure smooth customs clearance of goods.
03 Improve operational accuracy
Strengthen the training of warehouse operators to reduce human error.
Use automated systems such as WMS to improve order processing efficiency.
Needs & Suggestions
In the course of years of overseas warehouse operation and service, we have collected and sorted out the core needs of customers for overseas warehouse services; The customer also made some suggestions based on business efficiency improvements：
01 The demand for overseas warehouse services
The demand
for overseas
warehouse
services
01 Market demand
Market demand for cross-border e-commerce growth：
With the rapid development of cross-border e-commerce, overseas warehouses have become the key to improving logistics efficiency and reducing distribution costs.
Consumer Expectations：
With the increasing demand for fast delivery and convenient returns, overseas warehouses can shorten delivery times and improve the shopping experience.
Localization Services：
Overseas warehouses help to provide localized services, such as local delivery, local customer service, etc., to enhance brand competitiveness.
02 Business needs
Inventory Management：
Businesses need an efficient inventory management system to ensure accurate inventory and avoid stockouts or overstocks.
Logistics cost control：
Through centralized delivery from overseas warehouses, enterprises can reduce international logistics costs.
Returns & Exchanges：
Overseas warehouses can simplify the return and exchange process and reduce the cost and time of returns.
03 Policy needs
Customs & Tax Compliance：
Overseas warehouses are required to comply with local customs and tax policies to ensure compliant operations.
Data Security & Privacy Protection：
Comply with local data protection regulations to ensure the security of customer information.
02 Advice on overseas warehouse services
Advice on
overseas
warehouse
services
01 Optimize inventory management
Intelligent System：
Introduce an intelligent inventory management system to monitor inventory in real time and improve replenishment efficiency.
Data Analysis：
Predict demand through data analysis, optimize inventory structure, and reduce the risk of unsalable.
02 Improve logistics efficiency
Multi-position layout：
Set up multiple warehouses in major markets to shorten delivery distances and improve efficiency.
Cooperative logistics：
Cooperate with local high-quality logistics companies to ensure delivery timeliness and service quality.
03 Enhance localization services
Local teams：
Establish a local customer service team to provide services closer to consumers.
Local marketing：
Market with local culture to increase brand recognition.
04 Compliance & Risk Management
Legal Compliance：
Ensure that the operation of overseas warehouses complies with local laws and regulations and avoid legal risks.
Risk Management：
Develop emergency plans to respond to emergencies and ensure business continuity.
05 Technical support and innovation
Automation Technology：
Introduce automation equipment to improve the efficiency of warehouse operations.
Blockchain Technology：
Apply blockchain technology to improve logistics transparency and security.
06 Customer experience optimization
Fast Shipping：
Achieve fast delivery through overseas warehouses and improve customer satisfaction.
Convenient returns and exchanges：
Simplify the return and exchange process, provide door-to-door pick-up and other services, and improve the customer experience.
03 Summary
Summary

Overseas warehouse services play an important role in cross-border e-commerce, and enterprises need to meet market demand and enhance competitiveness by optimizing inventory, improving logistics efficiency, strengthening localized services, ensuring compliance, introducing technological innovation, and optimizing customer experience. We have always been committed to technological innovation and service improvement, and pay attention to the improvement of customer satisfaction, which makes us the most trusted partner for customers.

If you have any new needs or suggestions for our services, please feel free to contact us.